Website

How to shop with Forever New online

• Add items to your Shopping Bag
• Proceed to purchasing items
• What if I'm not ready to purchase yet?
• Sending your order as a gift
• Changing or cancelling an order once placed

eShop World

• Why is eShop World on my bank statement?
• What is eShop World?

Products

• How do I know what size I am?
• How can I know what size the model is wearing?
• Where can I find the product fabric?
• How does True Fit work?
• How do I know if an item is in stock?
• How do I know if an item is out of stock?

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My Account

• Do I need to create an account to shop online?
• What if I forget the password for my Forever New account?
• How can I update my details in my Forever New account?
• Where can I sign up for the newsletter?
• Can I save my billing and shipping addresses to my Forever New account?
• How do I save items to my Forever New wishlist?

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Promotional Codes

• How do I enter a promotional code?
• Why isn’t my promotional/discount code working?

Technical Issues

• Who do I contact if I am having technical issues with the website or my online payment?

Payment

• My payment method was not accepted