Your returns and refunds questions answered
- What is your International Returns Policy?
- How do I cancel my order during the cooling off period?
- How do I place a return?
- When will my return be processed?
- I purchased an item at full price and now it has gone on sale; can I still get a refund?
- The item I ordered is damaged, incorrect or faulty. Do I have to pay for return shipping costs?
- Can I return online purchases to a Forever New store in my country?
- What if I received my item as a gift?