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  1. Forever New Clothing International
  2. Returns and Refunds
  3. Your returns and refunds questions answered

Your returns and refunds questions answered

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  • What is your International Returns Policy?
  • How do I cancel my order during the cooling off period?
  • How do I place a return?
  • When will my return be processed?
  • I purchased an item at full price and now it has gone on sale; can I still get a refund?
  • The item I ordered is damaged, incorrect or faulty. Do I have to pay for return shipping costs?
  • Can I return online purchases to a Forever New store in my country?
  • What if I received my item as a gift?

Forever New International

Customer Service
EU: +44 808 164 8633
ASIA: +65 3138 5283
Monday – Friday
9:00am – 5:30pm BST
(Excluding Public Holidays)

For Turkish speaking customers our
agents are available via email at
customer.service.tr@forevernewclothing.com.